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  • Wyndham would be doing the traveling public a favor by revoking their license with this establishment. Had an 8 night stay here and it sucked starting with the day I made my reservations. Called the hotel 5 months early knowing that I had firm plans to be in the Cleveland area. First person I spoke with suggested that I call back in the morning because the morning Manager would give me a weekly rate. So I did and was offered a weekly rate but then he refused to reserve my room even though I offered to pay in full. Said to call back 1 - 2 months before my scheduled arrival. Called back as suggested and now I am being told that they do not offer weekly rates. I was in town for a national USBC Bowling Tournament and every hotel was sold out since I waited. Now I am stuck paying the current rate of $430 instead of the $180 that I was quoted. I mentioned the name of the person that I spoke with previously and now they are playing dumb. Fast forward to check-in and now I find out that each nightly stay was based on a VARIABLE RATE. Too tired to argue after a 5 hour drive and stuck with no other hotel options. I thought that would be the worst possible experience but boy was I wrong. Housekeeping was a hit or miss. Only 2 nights did I return to my room where the bed was made. 3 nights I had to go hunt down clean towels; 2 nights I had to hunt down someone to remove the garbage from my room; the room was only vacuumed TWICE IN 8 NIGHTS; on one day garbage lined both sides of the hallway for over 4 hours until I mentioned it to housekeeping who happened to step off the elevator as I was headed downstairs to get the missing towels, she was very apologetic and quickly vacuumed my room, removed the garbage and provided me with clean towels. This was around 4PM when most other hotels would have been done. It does not appear as if anyone cleaned the bathroom the entire stay. There were toilet stains under the seat and around the toilet bowl. Seems as if housekeeping was more concerned with collecting soiled towels because it was obvious that they were not prepared to handle a full capacity house. There was a time I felt that my towels were refolded because the big yellow stain made it quite obvious. The sliding window to my room would not close all the way. There were TWO DEFECTIVE ELECTRICAL OUTLETS in my room because I could hear the electrical arc if I moved the bed the wrong way. Told all this to the night Manager and was told that she would contact everyone involved. Guess what??? NO ONE HAS SPOKEN WITH ME YET!!! The lobby and hallway smelled because of the lack of air conditioning. The only air movement was from the wind through the open hallway windows. The lobby smelled of burnt towels because the laundry room was behind the reception desk. The free breakfast offered was for toast; waffles; cereal or oatmeal. The outside of this "hotel" sucked because the sign was hard to see and if you were lucky to see it, then you had to look for a driveway because both sides of the curb lacked any decent lighting or markings. Night driving made it worse. Landscaping including weed removal wouldn't help the visual effects. The long "buckled" driveway with the gaping hole by the sewer grate was huge. The parking lot was not any better, resealing the blacktop to give it a refreshed look wouldn't hurt. At least Richfield is a safe area to be in according to the online crime data. And this "hotel" and the 4 other nearby hotels are located next to the Ohio Turnpike.
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