I don't understand the good reviews about this place . I was horrified the second I walked in . The lady behind the front desk I think her name was Aubrey or Audrey .... So beyond rude and unhelpful . She was annoyed we even came in and as I'm talking her there are animals screaming in the back in pain . She dismissed us on a wild good hade to find another place to go at 9:30 pm . Horrible !! Cold hearted !! Do not take your animals there