Great! We have only used them twice (because we've only been out of town twice). I wouldn't hesitate for a second to call them again.
The 1st time things were scheduled; our sitter came to the house to meet our cats and us. I felt very comfortable. While I was away she sent me a text message to say all was OK and when I got home there was a daily log.
The 2nd time we needed them- it was VERY last minute. They totally accommodated us and went in to take care of our kitties again. They definitely went above and beyond.