I just picked up a family pack for dinner and when I opened the food at home, the chicken was obviously overcooked. The wings were completely black and inedible, the dark meat was hard on the outside. I was close to making the trek back to return the meal but the family was hungry and didn't want to wait.
Now anyone looking at the chicken could tell it was way overdone and someone had to cut it up and packed it in the container. If their staff is so uncaring about quality, what does that say about the restaurant?