| rev:text
| - I have never left a negative review on yelp before, but I'm willing to make an exception for the worst restaurant experience I have ever encountered in my entire adult life.
I order my usual chicken pad Thai with extra chicken (+ $2 tip) takeout order from Archi's almost every/every other Sunday since moving to Vegas.
Today I called for my usual order to pickup, except it seemed a little off. This time the phone rang 5 times before it was even answered, and I noticed the location wasn't disclosed through the greeting, which I was normally used to hearing. I thought that was a bit weird because normally the location is told to me when I call. But I figured I've been to Archi's numerous times and trusted in their service. I was told my order would be ready for pick up in 15-20 mins.
I leave my apartment shortly after hanging up and arrive at this location within 5 mins to pick up my order. As I await my order, Palm comes to see me and tells me that my order isn't showing up on their computer screen.
I had made the error of ordering my usual takeout order at the Flamingo location instead. I apologized on behalf of my mistake and tell Palm I would cancel the order at their other location and I'll order my takeout here instead. All the while I keep calling the flamingo location to cancel that order, but kept receiving the busy signal.
I called the flamingo location 5 times and none of my calls were ever answered. (I have a screenshot of my call log to prove this statement)
Palm then proceeds to tell me that I'm NOT ALLOWED to order my food at this location because of my mistake and have to drive to the other location instead. I couldn't believe my ears! I told him that I was a frequent paying customer at this restaurant, and was even trying to contact the flamingo location to cancel my order but kept receiving the busy tone. Once again he tells me it's too late, and I cant order here. Frustrated, I immediately ask to speak to the manager.
Lo and behold, the manager "isn't in" on Sundays. Instead I speak to Stan. I tell him I'm a frequent customer at this location who made the mistake of ordering at the wrong location. He tells me he can't make an exception and informs me that once again, "I'm not allowed to order my food there, and I have to drive to the flamingo location to pick up my food." Meanwhile, he's telling me this while giggling and smiling. Completely unprofessional and rude to do while speaking to an upset customer. He proceeds to tell me (with a smile on his face of course), "it's our policy."
This Archi's "policy" is NO WHERE stated on your website, yelp account, or restaurant. I've read through the entire Archi's website, and I haven't found anything even remotely similar to this statement.
What a horrible way to treat a repeated paying customer.
I will no longer support this establishment.
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