I can definitely understand why this place only has 3 stars. Myself and 3 gal pals came for the first time this morning to place to go orders and were really let down by the level of service especially from the manager. I ordered a strawberry smoothie (add banana) and a side of bacon. (I'm 6 months pregnant and have learned not to argue with my cravings) The bacon of course was fine, who messes up bacon? However, the strawberry smoothie was an abomination. It was made from some form of disgustingly sweet pre-mix that has no business being in their restaurant and had not been mixed thoroughly either. I informed the host of my dislike for the smoothie and asked if it could be remade with fruit and ice only. She came back and informed me the only fruit they have is bananas, did I want that. You can't possibly think I believe that there is no fresh fruit anywhere in this restaurant aside from bananas?! And no I sure as hell do not want a banana smoothie.
She said that she would go get a manager for a price adjustment, and did so. The manager (a woman who I did not meet) came out, did something at the register, and then went about her merry way back to the kitchen. What kind of half ass manager doesn't apologize to the customer or even speak at all? My mind is at a loss for how in the world this woman became a manager unless her wait staff has the misfortune of having her as a owner in which case I could understand. Some people buy titles, others earn it. If she earned it I'd be flabbergasted.
We went to the restaurant at 7:45 am on Friday, April 29th. The "manager" was a shorter woman with brown wavy/curly hair.