We've been to at least 4 Camp Bow Wow locations, and have always had great experiences. This location is too busy to answer their phones during the day. If you want to make a reservation, you'll have to call 8+ times before you get someone. I had to speak to three different people over 3 days before I even got my reservation finalized. Thank goodness I kept checking in because we were coming from 3 states away. We sent our dogs with the exact amount of food they needed- but they came back with over half of it. Not impressed with much other than they were nice and clean when we picked them up ($25.00 Camp bath)