Came here to grab a quick lunch, but unfortunately, it wasn't too quick.
I ordered my sandwich at the register. The best way to describe the service here is that it's very bland and transaction. My friend who ordered -after- me received her order in about 10 minutes. After 15 minutes, I asked about my order and apparently they flat out forgot. It's fine that people make mistakes, but it would be nice if the people working had the mental capacity to question why I was standing by the counter doing nothing for so long. Oh well.
The sandwich and coffee were delicious. After reading so much about their cookies, I was excited to try one, but was a bit disappointed. They were good, but not worth of the "Best in Toronto" title. However, my batch may have been overcooked, as reviews here describe them as "slightly undercooked" on the inside and moist throughout. My cookie was hard and dry on the outside, with a slight chew on the inside.