A charm of mine recently broke, so I thought I'd inquire about getting a new one. I knew I'd be heading to Pandora so I offered to have my mom's bracelet cleaned as well.
When I handed Pamela my mom's bracelet to clean her words to me were, "Why would I clean a bracelet that's broken"
I had no idea my mom's bracelet was broken she just took it off! Somehow the part that snaps the bracelet shut broke, and my mom and I had no idea. So then I'm faced with "why would I clean it if it's broken there's no point" literally. Word for word.
Great customer service Pamela! Hope you have a better day.
Also I was able to fix the piece that was 'broken' on the bracelet with no problem. All it took was someone who cared to look at it closely