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  • I really hate to write bad reviews but I can't help to write one about this location. I went in to fill a prescription a few hours ago. I found glasses I loved and their systems were down. The rep kept asking for a credit card and claimed to not be able to finish my order until I paid. I understood that but at the same time she could not process my order because the systems were down anyway yet still pushed for my cc .. Five, six times.I was becoming irritated and decided to shop at sears or target. When I first arrived at sears I received a call from the rep. She told me the systems were finally up and asked for my card again. I told her I'd call her back so I can price out the same glasses at sears. I found out there were a lot cheaper so I started the process to complete the purchase . the sears rep said my insurance locked my benefits and we were forced to call them. Once my insurance was on the line they called lenses crafter's to confirm I didn't buy my glasses there so the can unlock my benefits and I can finally allocate them at sears. Their first attempt the lenses crafters ended with that same person saying the systems were down and could not confirm that. Wait hold up!? She couldn't just tell them I didn't buy them??? She was there and I was there and we both saw me not buy them there. Y couldn't just say that? Also y did she call me for payment a few minutes earlier?? I was pissed by then and got on with my insurance made them call again and then they confessed that I didn't finalize the purchase. Save yourself time, aggravation and money because their over priced by a lot . the rep is the big girl with glasses. She's terrible
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