I've been to Lotsa twice now, and both times have had similar experiences. Overall, I would guess the issue lies with poorly trained/unmotivated staff. Today I just wanted the cobb salad, which the guy wrote down on the order slip. Then he proceeded to ask me what I wanted on my salad. I replied with whatever is supposed to be on it. It's a signature salad on their menu. He kind of just looks at me, then at another employee, like he doesn't know what's going on. The other employee pointed at the menu board and read off the ingredients. He got to the avocado and it was out, so he had to go back and find them. The other employee finished making my salad and cut the avocado. The salad isn't awesome, and definitely wouldn't spend $10 on it again. The pizza I got on my first visit was decent. I would suggest going to Ian's instead, it's cheaper and fresh. The employees know what their doing there.