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  • After taking the machine to the Apple Store directly because of the horrible back and forth earlier this week with the team at MacMedia it turns out the hard drive that MacMedia replaced in January is failing. The hard drive they installed because the one they had installed in March 2015 also failed. I let the owner know that I expected them to cover the cost to have Apple repair the hard drive and felt most comfortable with our conversations being documented so all communication must happen via email, and was refused. He eventually contacted my contact at the Apple Store and told her they refused to pay to replace the part. I let the Apple Store know I refused to take my machine to their team again. It was clearly substandard parts and/or work. Once happens, twice is a pattern. I chose to have Apple replace the hard drive. At this point not only would I not recommend MacMedia, but I've filed an official complaint with Apple after my horrific experience. Do yourself a favor, go over to the Apple Store, there is a reason they're always busy and MacMedia is always available. It's a quality of work, and quality of experience difference that can not be spoken about enough.
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