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| - Oh, how the mighty have fallen. Long gone are the glory days of Bugsy's mob-friendly Hollywood-Glamour-in-the-Desert.... The Flamingo is no longer the most luxurious hotel in the world. In fact, I find it fair to say that Siegel's El Cortez could give the Flamingo a lesson or two in dealing with the effects of aging and realistic expectations.
If I could give 0 or negative stars, I would.
Giving the Elton John show another visit this past Friday night, my friend and I decided to stay on the Strip instead of taking taxis all over the place. Same price, less hassle, and a night out on the town. Win, win... or so we thought. Caesars and Sir Elton were fabulous... but that's not why we're here, eh?
Checking in was a little slow; and sadly, we used the regular line instead of Gold Card VIP access and had faster service! We were checked in quickly and easily by a young lady who barely looked at us (I hate that; make some kind of connection so that people feel happy to stay with you, eh?) and we headed upstairs to drop off our stuff.
The room was dark, shades drawn, and, wait. Is that garbage in the can? Is that a trash bag on the table? Um, wait, I just tripped over someone's shoes?!
*turn on a light*
Holy sh....
The room was already occupied!
*run downstairs*
I was greeted at the desk by a manager-esque looking person and explained to her that our room was occupied. She said I would have to wait a moment and continued buffing her nails or stacking her room keys or whatever it was. I half-wish I was just being mean, but it truly was something ridiculous and mundane and she kept looking at her hands/nails.
She finally gets to the computer and starts looking it up. Without saying much of anything for a few minutes, she finally says we've been upgraded to a junior suite to make up for the inconvenience. Our ire is subsiding with this news. We thank her then head upstairs...
... to what we will discover over the next 12 hours is the dirtiest, dingiest, fallingest-apart room in all of Las Vegas.
It looked like it was furnished via the fire sale at Sahara. In fact, my verbal review to dinner party guests the next night was that it looked like it belonged at the Sahara... after the pillaging occured.
The shower tile wasn't just stained, it was dirty and could be wiped off. The shower curtain had dried I-don't-know-what on it. The toilet paper dispenser was coming out of the wall, the cabinets were dirty and in disrepair, the carpet wasn't anything I'd want to walk on barefoot, and the headboard became detached from it's 2 small screws (I could turn that into a great story, but it came off too easily to truly make it my own). A dangerously broken electrical socket scared the crap out of me. And then, the piece de resistance.... there were stains on the ceiling?!
This isn't about wanting a 5-star room in a 3-3.5 star resort, this is about wanting a clean, comfortably appointed, well appreciated and well cared-for room in which I paid money to stay.
The ridiculousness that was this filthy, ill-appointed, uncomfortable "junior suite" is almost laughable but for the fact that no one cared. I can't laugh because no one cared to help us to find something worthy of the Flamingo name. No one cared to clean it. No one cared enough to make it look and feel like a suite versus a communal college dorm room after being lived in for four years by mythical couch-surfing, party-minded students that have never heard of a sponge or an art print or a vacuum or soap.
When I brought all of this to someone's attention, I was given a half-hearted "sorry for the inconvience" mumble. Really? You care so little that a room that is filthy and dangerously falling apart is simply an inconvenience?!
Thankfully, I have photographic evidence... and Yelp.
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