I usually go to the St Denis location beside the Grande Bibilotheque, and it's really good. So I was passing by this one downtown and decided to get a bubble tea. I ordered the Taro with tapioca for $4.50, basic as far as Bubble teas go and there wasn't a huge line at 6pm so she could have taken her time, basically I got a watered down tea with maybe a half a scoop of that powdered goodness they normally put in. I wasn't feeling it, it barely had any ice either so it was warm too, disappointed Vua..Luckily I told the the guy working there and he offered to make me another one no charge! Thanks dude..I'll be back for sure!! Great customer service!