We have come here off/on for the past several months - mostly because it is semi close to us. The first experience was positive and we felt we had found a good option for our family. Things have rarely been good since that first time. We get our orders to go and it usually has issues. The biggest issue being that the food is burnt. Sweet potato tots - black around the edges. Hot dogs - ends are charcoal black. Wings - so burnt they taste like I'm licking a piece of charcoal. They also never provide the kids drink (which is included in the meal) and we have to ask for it which gets them pretty upset. Another issue is - the order is usually wrong. Order onion rings? Well, you get fries (there is a $2 up charge to get onion rings). Order no tomatoes? Well, surprise! One time we even got someone else's order mixed in with ours. I think this place gets too busy for its own good.
So why not 1 star? Because when the food is good - it's pretty good. We keep coming back hoping that we will hit the take out lottery and have everything work out. Why 2 stars? Because it rarely works out.