My husband and I ordered a couple of recliners from this store in November. We paid 1/2 up front and received a call from the owner a couple weeks later saying that one of our recliners was in but that the other one was sent to the wrong warehouse and wouldn't arrive until January. My husband did pick up the recliner that was in but we're pretty sure we were given the floor model because the chair looks worn and also has a pretty bad squeak. The owner did deliver the 2nd recliner to our house when it arrived in January, but we weren't offered any kind of reimbursement for having to wait 2 months. My husband did call the owner to let him know about the squeaky recliner and was told that he'd have to bring in the recliner so the manufacturer could provide us with a new one. We didn't want to go through the hassle because we figured we'd have to wait another 2 months for a new recliner. The owner was nice but I'm not sure that I'd ever buy furniture from this store again. Most people do not want 2 months for their furniture to arrive and I felt the owner could have done more to compensate us for our troubles.