This location seems to think it knows what it's doing. Every single Starbucks that I visit substitutes half and half for coconut milk... Except this one. They do not know how to make a venti Starbucks Doubleshot. To me this is embarrassing. When I contacted Starbucks customer service about the issue, they said that Starbucks often charge for extras. (Meaning no one listened to me substituting on my order) I cannot express how frustrating this is for an every day goer. I am so unhappy I may completely stop going. I mean, if you can't make my drink the way I order it, why should I ever come back?