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| - We just attended a reception here and were appalled at the rudeness of the staff. There were real glasses on the tables for water and champagne, but anything ordered from the bar was served in plastic. There was a huge tip jar on the bar. The wine was served straight from the box sitting on the bar and if you ordered a beer they handed you a can like you were at a backyard bbq. When I did order a drink, I was given 3 $5 bills as change and then given a dirty look when I refused to put one of the $5's into the tip jar. Later in the evening someone from our party went to get a drink from the bar and was told by the manager that she couldn't have a drink on the rocks, that she was required to order a mixed drink. We thought this was a joke considering the guest was paying for the drink and being told she couldn't have what she wanted. I understand the idea that you don't want the guests to get drunk, but it's not like she was ordering a round of shots. They did give her the drink she wanted, but told her she could only have one. We heard many guests complain that the bartender didn't know how to make anything, then found out that he isn't a bartender at all. He is visiting family and making a few bucks on the side. So much for their claim to provide "licensed bartenders and caterers". We also heard the manager tell the bartenders in the middle of the party to stop giving out beer because the party had already gone through the amount that had been set aside for the whole evening. It was very unprofessional.
The dinner buffet was about what I expected. One dish was super salty and the chicken was bland as hell. At least it wasn't dry. But we did find it odd that they had a server making sure that each guest only took one piece of meat. It was supposed to be chicken cordon bleu, but I just got breaded chicken breast because they had taken each piece and cut it into thirds. When one of the flower girls went back for seconds, the food had already been picked up. Her father had to wrangle a plate of rolls from the kitchen so the girls could snack during the evening. When they came around with champagne for the toast, we were each given about an ounce to drink. When I asked where the sparkling cider was for the children, the server asked if we had paid for it. I asked why we would have to pay for our children to be included in toasting. He did come back with cider, but forgot the extra glass that we had requested. Then he rolled his eyes and trudged back to the kitchen to get it.
The couple had hired an outside DJ to host karaoke during the reception, but the in-house DJ kept interrupting and telling them they were ruining the schedule of the reception. In the end, only 8 people got to sing all night. The in-house DJ chose to do a very inappropriate game after the garter toss. He made the woman who caught the flowers and the man who caught the garter play a game together where he was required to slide the garter up her thigh. The DJ said that every inch above her knee was 10 years of happiness for the bride and groom. This lady was wearing a tight cocktail dress, but she was expected to sit still while a stranger was encouraged by the DJ to slide his hands up her skirt in front of all the guests. I couldn't believe that this was happening in front of kids ranging in age from 6 to 14. While everyone was watching these events I noticed the staff racing around the room picking up all the glassware whether the drinks were finished or not, including the water glasses. This was about an hour before the reception was supposed to end. Once everyone returned to their seats, their drinks were long gone. When I asked for my water glass back, I was told that it is their policy to pick up all glassware an hour before the end of the event so it can be washed and put away so the staff can leave when the event is over and not have to stay after to clean up. What? Isn't it your job to clean up AFTER the party?
We had been told by the bartender that the party ended at 11pm, however @10:20 several guests were told the bar was closed for the rest of the night. Then suddenly at 10:45 the music stopped and we were told goodnight by the DJ. There was no last call, no last dance, no thank you for coming. Turns out the party was to end at 10:30, but no one went to the couple and asked if they wanted to pay to stay or warned them that they were running out of time. It's not the bride's job to keep track of whether her party is over or not. Once they ran over time, they were treated like they were trying to steal or something. We all stood around in shock asking what just happened, then they turned on the flourescent lights and the staff all walked out of the room. No one could believe that this is how their wedding reception was ending. As we gathered our things to leave the manager was standing in the corner of the room giving everyone dirty looks and counting the people leaving.
There are 2 words for this place: unprofessional and tacky
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