THIS RATING IS IN THE REFUND POLICY. ..I RESERVED A ROOM FOR MAY5TH....HOWEVER I HAD TO CANCEL..I DID SO APRIL 24TH..AT THAT TIME THEY HAD ALREADY CHARGED MY CARD 125.00... KOOL.. WHEN I CANCELED I REQUESTED A REFUND...THERE WAS NO CANCELLATION FEE..!! Booking.com. call the hotel. .And i was to wait 7-10days.. I call back again May1st.. I was told it shoud be in my account May5th ...that the hotal was just refunding my money the Friday before .OK..HERE WE GO ..I called back again today May9th.. Booking.com called the hotel..And guess what? THEY HADDEN REFUND MY MONEY YET..BUT WAS GOING TO DO SO TODAY..AND I SHOULD HAVE MY REFUND IN 5DAYS...You gotta be kidding me!!! Im about to blow a gasket because of the principle. .And oh yea. .i want my freakn money...REALLY! !! Booking. Com has to REFUND MY MONEY IF I DONT RECIEVE IN 5DAYS... At this point im supper PISSED...But however if i dont recieve my money in 5 or less days...ima tke to social media..the local news. whover will listen #BOOKING. COM #HYATT PLACE. can kick rocks. .play i quick sand..run into traffic wthout looking..jump off a bridge...and play with fire after bathing in gasoline...!!!!! Yall done pissed off my #CAPRICORN..ok IM DONE!!!! #1835417441...