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| - So, today is the fifth time that I have visited this particular location since I have been working in the Gastonia area. And, today is the third time that they have screwed up my order. About two weeks ago I ordered a salad for take out. When I got back to my office and as I was cutting up my salad, I suddenly noticed a balled up yellow receipt in the bottom of my container. Gross! And it wasn't even for my order! I called the restaurant and spoke with the manager he told me to come back and he would make another salad for me himself. I had no worries that they would do this because McAlister's has really good customer service. The inconvenience was me having to get back into my car and drive back to the restaurant all the while being hungry and ready to eat. He did give me a free drink for my troubles. The second screwup occurred within that same week. Again, I ordered a salad and asked for blue cheese dressing. When I got back to my office and began to pour the dressing on top of my salad I realized that it was ranch dressing not blue cheese. I don't like their ranch dressing so this totally ruined my salad. I again called and spoke with the same manager his name was Andy by the way. He even remembered my name before I could tell him that it was the same lady he had spoken to earlier in the week. He again apologized and offered me a free salad and a free drink. Of course, I had to drive back to get the second salad. This time he gave me a gift card for $10. Now that was a nice touch. Now we come to today. I ordered something new off the menu. It was supposed to be a Cobb Club sandwich. Which is supposed to come with turkey, bacon, avocado, lettuce, tomato, Gorgonzola cheese, and mayo. I used my $10 gift card to get this sandwich. Something told me that I should have checked my order right there at the counter before I walked away. But I thought to myself, what are the chances of them screwing up my order three times in a row. Well I was wrong. I looked at my sandwich and lo and behold there is no bacon to be found and, in addition, no avocado although I do see small smears of something green which I presume to be avocado. I was expecting avocado slices. Silly me! So, as I am writing this review, I am pondering whether or not I should call my BFF Andy again to to bring this to his attention. This is the moment when you don't want to be seen as a pestering troublesome customer. However, I hate to keep coming back to this location only to be nervous that my order is going to be wrong. I know, I know, first world problems!! I think what I will do from now on is to definitely check my order right there at the counter and have it corrected before I leave the building. I am giving McAlisters a 3 star rating only because the manager was very nice and gracious and was willing - without an attitude - to correct my order.
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