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| - I had extremely poor service here, at least at the location on Camelback. After buying a camera off EBay, I brought it and a point and shoot camera here to be cleaned. While the service was speedy, it was poor. The camera I bought off EBay had a working flash before I dropped it off. After, it did not. However, because I bought it off EBay, I didn't think it was fair to be upset about this. But the other camera was in basic working condition. It took photos, the flash and zoom worked. While I did check both the cameras at the store, I did not try the zoom. As soon as I went to use the camera a few days later, I tried the zoom and the lens stuck.
Total, I spent about $130 to have the cameras cleaned. I felt the lens on the point and shoot had somehow been damaged and it was $25 for that one only. I thought it was perfectly reasonable to ask for a refund for that camera only. I went in planning on buying addition parts for my other camera that I bought off EBay as long as they refunded me for the cheaper cleaning. The manager, Jerry, refused and immediately became agitated. He argued he couldn't have possible damaged my camera. I argued that it worked before and didn't think I was asking for an unfair refund. After realizing he was not going to give me a refund, I let him know that I had planned on putting the $25 toward the credit of another purchase. I also said that I was a journalism student and would be letting people know about my poor experience. This is when Jerry got very angry. He said it was unfair of me to share with other people and that it was my fault the camera didn't work. He proceeded to call me a liar. I kept saying I didn't want to argue and was trying to leave but he kept escalating the argument. While I was there, the owner happened to call and overhear. He told another sales person to authorize the refund which caused Jerry to sputter in disbelief. He said he felt wrong about it and that this was unethical and taking blame for something they weren't responsible for. He continues his tantrum for about five minutes before I finally snapped and returned his rude attitude. I asked him to give me the refund or let me leave. He took my credit card and continued to insult me and call me a liar. He was taking a lot of time to run my card and I said he needed to give me back my card without my refund so I could leave or run my card in silence. He kept antagonizing. I finally asked the other employee to call the owner.
While it was nice of the owner to speak with me on a Saturday and at home, I don't think he addressed my concerns very well. He assumed because I was a student I was young and unaware of "how the real world outside of school worked." He also said I was lying when I said I had planned to come in there and spend three or four hundred dollars if I had been given a refund. I know this much about the real world: When employees are rude, especially in a small business, it leaves a sour taste in my mouth. The point of spending a little more money at a small business is because they are usually a little more flexible about being able to fix errors. They don't have to go up the corporate chain. They could have earned business by giving me a $25 refund. Instead, I went to Best Buy and spent $600 on camera equipment and was given an extended warranty that I know they will honor. I would have liked to support small business, but the rudeness of this employee made that impossible. In the "real world" I only spend money where I am treated with respect.
Edit as of 11/28/12: After reading the comment from Wilson employee Misty, I had to laugh. She wasn't even there the first two times I was in the store so I find it hilarious that she's lying. Also, I was not asked to leave the premises. I was held up by the fact Jerry wouldn't give me back my credit card. There are too many more discrepancies to list and to date I've spent more than a $1,000 around the valley on camera equipment at places that deserve my business. There are two sides to every story; I'm still mayor of this store on FourSquare which tells me no one checks in there. I see nothing but poor reviews for this store. And on top of it, the fact that you saw the need to defend yourselves tells me you have reason to be defensive. This business is a sinking ship and I can't say I'm sorry. You come to Yelp and spend time defending yourself when your time would better be spent working on your customer relations.
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