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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • Terrible customer service. The manager Josh decides whether he likes the color of your shirt or not and will treat you accordingly. My friend in AZ was out on the road and financially needed help getting brake pads. I called this branch since it was the closest to him, and asked if it was ok for me to purchase online and have my friend pick it up in the store. We have the technology today to help out our friends and family even at a distance, how cool! I was told this was perfectly fine, in a tone that suggested this was a common practice they were happy to comply with. After filling out all appropriate info online, the purchase went through successfully. When my friend arrived, the manager was extremely rude to him, and he was refused the brake pads. When I called to find out what happened, the manager tossed out the "its store policy to release goods only to the credit card holder". Then why in god's name did you and 2 of your staff say that it was perfectly ok???? This AutoZone wasted the time, money, and gas of my friend who just needed $40 worth of brake stuff. I could understand the level of hostility encountered if we were suspiciously ordering hundreds of dollars of premium car parts. But the manager was just in a mood to be an obnoxious d!*k, so he won over a $40 sale. Wow. Called customer service and emailed several times. Finally was called with an apology from headquarters.
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