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  • DO NOT waste your time and money at Foot Solutions Scottsdale! Recently my 90 year old mother in law went to Foot Solutions to see what kind of "solution" they could offer because she has a size 6 & 8 foot. She barely had her foot in the door and was bombarded with a handful of sales people. Over the last 70 years she, my mother in law, has purchased 2 separate pair of shoes to accommodate for her differences in size. $400.00 and an hour later Foot Solutions put her into a pair of size 8 shoes and bulked up the size 6 shoe to make the shoe fit!!!! Apparently they did not take into account that she would have to retrain herself to walk in a shoe that is 2 sizes bigger than what she is used to!!!!!!! She is 90 and already does not walk well. Talk about an accident waiting to happen!!!! The sales person told her to try the shoes around the house for 2 weeks and if she was not happy she could return the shoes. Because she walks so little she barely wore the shoes and the 2 weeks passed. A week later her and I were discussing the "new" shoes. She expressed that they were uncomfortable and felt like she was going to fall. I immediately drove to Foot Solutions hoping in good faith they would make an exception and provide us with a refund. I had the wonderful opportunity of meeting one of the most unprofessional and rude sales person, the owner. She was VERY defensive and unwilling to help because we exceeded the 2 week return date. She kept questioning my mother in law like she was on trial. In fact, during our conversation I told her I did not appreciate that she was talking over me and as the customer I did not appreciate it. Needless to say, no refund was provided which is fine we chalked up the experience as a loss but my mother in law is safe. A little common sense and compassion would have been a much better solution for the not so Foot "Solution" store!!!!!!
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