I am finding that Dunkin' Donuts is having a quality control issue at many stores. When cooked correctly love there donut holes. The cake donut holes should be crispy on the outside and soft inside. This store as many in Pittsburgh have the opinion that they should be "soft" throughout... if I wanted soft donut holes would buy the hostess or entenmann's at the grocery or quickie mart... this DD is of the same quality and texture - blah... the DD's in Youngstown know how to make this product correctly and I purchase there regularly... get it right DD if you want this customer