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  • I am glad quite a few people have had good things to say about the new improved Edgewater. My experience was the complete opposite. I booked a room for a football weekend about five months in advance. Saw an ad in the UW alumni magazine. Even though we only wanted to stay one night, we were required to stay two nights because that was the rule on football weekends. When we booked the room, we were assured the hotel would be open and fully functional/accessible during our stay. I booked a lakeside room. When we checked in, the clerk said that a lot of people had been told they were going to get a lakeside room but the company that took the reservations had mistakenly told people the wrong thing. Sorry there was nothing they could do about it and the price was going to be the same. We had no choice but to stay because the whole city of Madison was full due to it being a football weekend (thus why I booked the room five months in advance) When we go to the room, the tv didn't work. We couldn't order room service because a private event was being held. We couldn't eat in the restaurant because it had been booked. We couldn't go the bar because it had been booked. We asked for a rollout because our teenage daughters boyfriend was coming up to spend the night Saturday. We were informed they didn't have rollout cots. The girl at the desk was very rude and said she had many other more important matters to attend to than my problems. I went into a bar setup downstairs after the football game saturday and had some jackass come up and rudely tell me I was in a private area and need to get the f*%K out. At checkout I wanted to speak to the manager about what a terrible experience our stay was especially for $800+ (Yeah I thought it would be a treat for us and I was willing to pay over $400 a night) I was told the manager was busy and would call me first thing Monday. That was over two months ago. If you like throwing you money away for a horrible experience, this is the place for you. I am 50 years old and have stayed in everything from roach hotels to the Four Seasons and this is the worst hotel stay EVER!!!!
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