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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • Whoa!! I've been boarding my dog there since we moved to Charlotte a year and a half ago. I've had some issues that I've expressed in the surveys they email you after each time you board. They never contacted me about my issues which included my dog's bed being returned reeking of pee and them clearly having to bathe him (this happened a few times and they never said anything to me proactively about it). Then I was rushing from the airport to pick him up and called because I was going to be 10 minutes late and asked them to waive the $18 fee (we were regular customers). They wouldn't waive the fee so I complained in the survey. I also called them once to find out what might have happened to my dog because he was vomiting for hours after he came home. The vet said he was dehydrated. Did I ever get any kind of contact from them regarding any of the issues? No! Then I have to unexpectedly go out of town and called to board, as I hadn't found a new place yet. They said the owner, Mindy, said I wasn't allowed to board my dog there because of the negative comments on the (internal!!!) survey. WOW!! As I said to them, they are going to have problems as a business giving service like that. Which is why I now leave this negative review in a public forum so you can spare yourself the aggravation and possibly the health of your dog. I should have heeded the warnings I got from a few neighbors and some former employees and looked elsewhere as I am now.
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