I am so pleased with the service of this company and especially the technician that came to our home. His name is Colorado and he was thorough, polite, timely, knowledgeable, patient, etc... I could go on. We are renters and are working with in the restrictions of our landlord who is out of state. Colorado was more than willing to spend time with myself and THEN my husband when he got home explaining what was wrong with our AC in detail. He also spent more time with our landlord and then our landlords brother. Testing the true patients of a human being! He remained calm and patient. They came to a decision and he fixed the AC. So far it's working great. Will update. But mostly this post is about exceptional customer service.