I called two months ago to cancel my membership because I'm moving. I kept being charged $5 a month so I made another call today to cancel AGAIN. They said they have no record of my call and can't take my word for it. So far I've been charged $10 more then I should have for these past two months with my account on freeze(which was supposed to be canceled in January) now they want to unfreeze my account and make me pay $20 on top of it to be able to cancel. So I have to PAY them money to be able to stop paying them. This is ridiculous and I wouldn't recommend starting a membership here unless you are okay with paying hidden fees.