Very disappointed with Navy Federal. My wife and I found the perfect house in the perfect neighborhood. The only problem was we had a short sale a little over 2 years ago so getting a loan would be difficult without 20% down. We were told to check in with Navy Federal because they may be able to help us. My wife called and was told they have a program with 100% financing and no pmi, even if we had a short sale. My wife made it clear that the short sale was only 2 years old but they said a short sale doesn't matter. When she told me about it, I was excited, but thought she must have heard wrong because it sounded too good to be true. We called back a different day and spoke to a different person who said the same thing. I personally heard it this time, so I got really excited. We went into this branch and spoke with someone in person about it. Again we were told that they have a program with 100% financing and no pmi even though we had a short sale 2 years ago. The only thing we needed to do now was get pre-approved so we could see how much we qualified for and at what rate. A few days later, I get a call from Navy Federal about the application saying that since we had a short sale, we couldn't do anything without at least 10% down. I was shocked because we had been told by 3 different people before that we could. I told this lady on the phone that she needed to tell the rest of the credit union this so they stop telling people that this type of loan is available with a short sale on your record. She said she'd like to but can't. We were not the first people this has happened to. Just so very disappointed with Navy Federal. Now we will miss out on buying the perfect house in the perfect neighborhood. Thanks for getting our hopes hopes up then crushing them.