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  • I would give 5 stars because for months, since we moved to Gilbert, we have ordered from them a lot. And the food is wonderful and the owner (husband) who drops the food off is always so kind and nice... THE WOMAN ON THE PHONE DOES HAVE AN ACCENT BUT OTHER CHINESE PLACES WITH ACCENTS SOUND NICER THEN HER.. 100% nicer! HOWEVER, the husband's wife (woman who answers the phone) needs Customer Service 101. Seriously, she needs to know how to speak nicely and friendly to customers. We called to order our usual which usually is a good $40-$60 order and we always tip the driver well too. I called, placed my order, then I asked her what the total was just to make sure and she was silent for a good minute... Her: HELLO!!!! ARE YOU THERE OR NOT? ARE YOU GOING TO GIVE ME YOUR CREDIT CARD NUMBER OR NOT? Me: I am sorry. I was waiting for the total. Her: UGH! Hold on. Ok, $42.30... 4,3,2,0! Now! What's your credit card number???? Are you going to give it to me or not? I have other customer on the phone! Me: yes, I have it and I'll give it to you but please don't be so rude next time. Her: ok it'll be 40-50 min bye (hangs up) Then my husband called her cuz he could hear her yelling over my phone when it was on my ear. He called and she even got more mad and was screaming at him when he told her that her customer service was bad and he never wants to hear someone yell at his wife like she did again. And that we always order from them and this is not the kind of respect that we are getting. She got more mad and wanted to start a fight with him and told him to hang the phone up because she has other customers. My husband just told her to hang up and she hung up. She never confirmed that our order was canceled so I called again and asked her to make sure it was canceled and she told me, " yes of course it is you have one angry husband! " I told her she needs to not be rude to anyone and be more polite especially in the field she is in. I also told her that I will post about her business on yelp and any other site so people are aware. She said "go ahead I don't care you do that!" And then she hung up on me. . . We ended up going to Chinese Great Wall of China, it was awesome and really good. Highly recommend to go there. The people were very nice just like their reviews said! I was reading more reviews down a bit on for JK and there was another complaint about this woman's customer service. They won't stay in business long if they have someone like this. I'm taking this to the BBB too. This is too ridiculous!
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