This nandos was a let down. So we ordered 1/4th chicken one medium one hot with coleslaw, and peri peri rice.
Also ordered chicken skewers for my son with garlic mashed potatoes.
Our chicken was excellent, coleslaw not bad, rice excellent as always. You would think what's wrong with me, why did I give them 2 stars. Usually I don't really care about the service.
So when I ordered the meal, I was told that the kids meal comes with a frozen yogurt, but they were out of it. I kept waiting, I thought they would substitute it or give me a discount... Nothing. So I paid and went back to my seat.
My son's skewers were rubber chewy. When I told them they said we can make new ones, I said that's not an option as it would take another 20 minutes and my son can't wait that much here sharing with us.
At this point if I was the staff I would have definitely offered the customer a discount something complimentry a coupon something, but nothing just a plain sorry.
It takes a lot to piss me off when it comes to poor customer service and these guys succeeded.