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| - I made the huge mistake of visiting this salon a few days ago and saw Cynthia. I went into the salon with healthy, medium brown hair, a couple inches past my shoulder. I left with brassy, orange and yellow hair, a choppy cut to shoulder length, and an over-bleached undercut. I spent $325 and 7 hours (11am to 6pm) at the salon which is the longest I have ever spent in a salon in my life. I had asked for a simple balayage and a trim to even up my hair length and showed her photos of examples of what I wanted. She convinced me that a balayage wouldn't work on my hair and would turn it brassy and said I should do a full highlight with an additional lightening process instead. Sadly, I trusted her judgement thinking she was a credible, experienced stylist. I had spent the better part of two years growing out an undercut so it was all new, virgin hair. I informed Cynthia of this right off the bat and a few more times throughout the day. After I got home and started examining my hair more closely I realized what she'd done. The entire section of virgin hair had been bleached to an awful, yellow/platinum blonde color which faded to orange at the ends. I was shocked because Cynthia hadn't bothered to mention this huge error she'd made while I was there and instead let me go home this way. I also saw she had cut a significant amount of this part of my hair off (obviously an attempt to hide the horrible color she's turned my hair) So not only was the hair bleached but also shorter than I was when I arrived and this was really the only section of hair that I DIDN'T want cut at all. The rest of my hair was brassy and orange and the lightest parts were yellow at best. I went back to the salon at 8 am the next morning, which is when it says they are open, but no one was there and no one answered the phone. I waited for about 40 minutes before I left. Finally around 9:15, someone answered the phone, I explained the situation, and booked a time to see Cynthia at 2:30 that day. When I went in, she admitted that she had known she's over-bleached the hair but said it "looked lighter today" I did not receive an explanation or an apology, let alone, a refund. She said she would tone down the bleached area and tone up the rest to try and help with the brassy color. She informed me that it would be a "complimentary" service but that I would only be there for about an hour this time. The toning down helped to hide the over-bleached portion but I left the salon with wet, still brassy orange hair. For the money and time spent at this salon, this was a terrible result and I was extremely disappointed with the service. I will never set foot in this place again and I will be returning to my old stylist on the other side of town so she can fix this mess. If you care about your hair or your money, DO NOT COME HERE.
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