I originally called this notary, "Dee", as a replacement for a prior notary whom was incompetent. During the course of my contact with her I was quoted a rate considerably less than the incompetent notary that I had already paid. It was $25 less! That was excellent. However, during her interview we discussed why I needed her. The prior notary made a mistake on a Power Of Atty (POA) she should not have made and should have been responsible for. It rendered the POA unusable. When I called to complain I was told the notary was not responsible for the structure and wording of legal documents, but simply to verify all parties in attendance of the signing are who they say they are. So, it was money wasted. But Dee immediately told me otherwise. The mistake made was basic and one that any responsible notary should never have made and I should demand a refund or a redo. I got a redo out the agency. I was ready to hire Dee and she could have kept quiet and taken my business. She did something ethical at her own expense. This was very impressive and exposed a level of honesty anyone would want in a business person performing services on your behalf. When speaking with Dee you can immediately get a sense of her professionalism and knowledge. Whenever I need another notary, she will be my first choice!