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| - Their motto is "Trust Our Family To Move Yours!"
Let me tell you I will not trust these guys to do anything for me ever again!!!
They have a nice web site, and when I called them based on a buddy's recommendation the owner wanted me to go on the web site & fill out questionnaire to give me an estimate. It sounded fair enough.
After the formalities were over he & I talked on the phone & he explained: he had one apartment move ahead of me and he would send a crew of three over & based on my apt. size & furniture pieces it should take between 2-3 hours. Up to this point everything seemed very professional, & I felt good about using these guys...
Well moving day came & I had everything boxed up. I was expecting these guys @ noon. They did not show up till 5PM!!! There was a four man crew instead of three, & the kids working for this outfit are more like skateboard hooligans than professional movers (they horsed around & were full of wise cracks!!!!) Also I was told I'm to pay per guy not by the hour@ the end of the day not before getting started! (Not what I was quoted via internet, email, & phone!!!)
I started moving all of the boxes outside so when they got there they would worry more about the big pieces inside & would just need to dolly the boxes in the truck! So when they started things were moving along well the first half hour! Then one of the guys asked me for water which I had a 24 pack in fridge & I obliged... Then another asked me if I could run to store & p/u some Gatorade, with hot summer months in Phoenix this was a reasonable request. I was gone for 15 minutes, and I swear to you these guys got nothing done during this duration! After this break the horseplay, wise cracking, complaining about how this was their third move for the day & how tiered they were, & generally bad attitude by one of these guys started! At first the crew leader told him to knock it off, but like a virus the general behavior grew. I called the owner, Paul Schmitt, & complained. I guess he called the culprit and ripped him a new one, because his attitude went from being a wise ass to very negative and don't give a crap about this job!
Well 2 1/2 hours later we slammed the truck door shot & rolled down the street to my new place...
The electricity was shot down & things the sun was going down fast...
The kid with the wonderful attitude was trying to get the crew to dump my stuff on the street & leave. After talking to the owner Paul & the crew leader Adam they agreed to put everything down stairs in living room & kitchen, and come back the next day to complete job. By 9pm everything was cramped downstairs and I was told to pay them a $100 more than I was quoted for based on having the fourth man in the crew, after an argument I agreed since I needed these guys back to help move my stuff upstairs the next day! Well they said they be there @ noon tomorrow, & never showed up!
I even left messages with no reply!!!
Also after I got everything situated I discovered a glass top on my side table was never unloaded from their truck, which I never got back! I guess that was my other donation to Donation Movers, LLC!
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