For the first time ever, I had a horrible experience at industry. We were seated in the new room off to the side, which was nice looking, but cramped.
The place was busy as usual, but the service was horrible. Our waitress barely acknowledged us most of the night. What would normally be an hour-long meal turned into two and a half hours of sitting around.
Just about every beer out party requested from the list was gone (we were told that the list was very outdated). With a selection like theirs, the draft list should be updated daily.
When our food came, mine was barely warm and. My fries were tiny scraps of cold leftover fries. Another person at the table had a hot meal with normal-sized fries.
The waitress barely stopped by and we ended up only getting two beers each. Two beers in 2.5 hours? I couldn't even maintain a nice buzz.
There were no apologies for the delays and, in fact, we sat there with the table cleared for the last half hour and finished out jug of water before she came back and asked if we wanted the check.
I know she was busy, but that service is unacceptable. Especially after noticing the wait staff sitting around bitching about how busy it was and one of the kitchen staff was standing around at the urinal in the men's room talking on the phone about how busy they were. If it's so busy, get out there and get things caught up.
Is Industry getting too big for its britches?