Stayed here for an event last month but had some issues upon checking out. I noticed a smoking cleaning fee charged on my way home, I called right away explaining no smoking of anything was done in the room and they were going to check on it and call me back. They never called back.
We did have a small bag of cigars sitting on the counter for the 5-6 days we were there in their defense, but again we're smoked outside and never in the room. Seems like a little gimmick to charge an extra $280 from my perspective.
I tried for 2-3 weeks to get the manager on the line and just kept getting passed around from employees and the other managers. Extremely unprofessional and surprised a company of this caliber/reputation has customer service gaps like this.
Really hope they come to their senses and refund the money they stole from me.