I like the food here, and I love the house green ranch dressing (not sure if exact name).
BUT- the wait and the lines are terrible. Not in a "wow it's so busy" but a "wow, they are slow"
I keep coming back because I like the tostadas with the green ranch. I would go a lot more if the wait wasn't ridiculous.
Oh and NEVER do the preorder, never. Both times I waited an hour after my pick up time. I would have left or gone through the regular line, but the preorder is prepaid.