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  • Not to be too harsh on my experience, but tonight has been altogether unsatisfactory and objectively bad. I don't typically leave reviews, but tonight I felt compelled to. Perhaps it's a little bit overly judgmental given this is your first couple of days. But here goes... The bar lacks bartenders, especially during the busy hours, which is frustrating. It appears as if there is an oversupply of bar backs, or a shortage in bartenders in relativity. We waited more than half an hour for our bartender to finally get a chance to take our orders and even more time to receive our orders and, finally, to pay. She's swamped, so I'm not blaming her. But more bartenders would be nice. The number and variety of games in the place is lacking. There's a long line for every game. Again, this may be due to traffic and opening week enthusiasm, so perhaps after waiting for the excitement to subside, we can make a more realistic assessment. That said, the option in games is a little bit disappointing. More interactive games would be nice, and more number in games would be nice. Certain games are seemingly high ticket attractions (racing, VR, etc.) but turnover is so low that it appears to be more for show than actually practical. Our experience with VR has been the most disappointing. We paid for our tickets and were told our turn would be in less than half an hour. When our time came, there were technical difficulties. An hour after when it was supposed to be our turn, we put on our vests, and again there were technical difficulties. It took another 30 - 45mins or so before it was determined there's nothing could be done. We were asked to refund our tickets or have one of our group members walk through the experience. No. We all paid almost $30. We waited, at this point, for over two hours. We should receive the full experience or we should be offered more than just a refund given the amount of time we've wasted and given the money we spent at the bar while waiting. What's done is done, I'm not looking for any further financial retribution. For future reference though, being mindful of your customers' frustrations would build a more loyal and repeating customer base. Given the ramp-up period, these frictional issues are to be expected, but better better contingency plans are to be expected. Thanks.
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