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  • Mismanagement and broken promises Bought $800+ worth of Michelin tires on Apr 29, 2013 at your Surprise, AZ store on W Bell Rd. Joe was great and brought car to my home a mile away, as I am under doctor care for an ailing back. Returned May 9 for vibration issues and rebalance. Vance said it would be a while, and he would come get me at home, same as Joe. I told him I could probably walk home OK, but doubt if I could walk all that way back later. Vance called an hour later, said car was done but they were busy, and could they bring the car at 6:00 when they closed. I said yes and thanked him. At 6:00 manager Tony called me and said they don't deliver cars to homes (news to me!), and actually ARGUED with me for nearly 3 minutes, not letting me talk or explain what his staff had told me. I finally gave up and reluctantly walked back to get the car. Took me nearly 30 minutes to walk back, cutting through a large dirt commercial lot to save a few steps. There was no one in the office to greet me, although there were still customers around, but no sign of Tony. Found my keys on the counter, unattended, took them and left. Saw Joe in the parking lot and told him what Tony had said, and Joe said he would have been happy to give me a ride, and to talk to him next time. There will be NO next time. As a customer for nearly 3 decades, I will never buy another tire from your stores again.
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