We came in looking for a help with my sons archery bow, that was not working correctly .No one was in the department or repair area. We had to walk around to find any help. Once man was called to archery department , he was very dry and unhelpful! He briefly looked at bow and suggested to just buy a new bow, "they are all on the wall over there" he stated. We looked around and he walked back to the back area with out further assisting us!Unsatisfied we headed to Big 5 Sports ten mins down the road, the young man was very helpful! He fixed the bow in minutes and explained what the problem and solution was "a simple fix"! I was very unhappy with our visit To Sportsman's, I brushed it off until my 9yr old son made a comment about the man who wasn't very helpful. "Man that guy didn't even try to help us at the first store mom!" Had lots of great items in store but horrible customer service!