I come here essentially every morning if I was to have a successful start to the day. Best latte in town. Great baristas, all very friendly, most are knowledgeable about coffee - if they're not in training - all are cool.
And they run a customer oriented business. Just today after maybe my hundredth visit for the first time there was a mistake. They'd accidentally sold me an item they were out of and promptly offered to refund me my entire order despite my saying that wasn't necessary.
Bottom line: They care. You can taste it in the product and feel it in the service.
Go git you some!