Paul's Ace feels much more like a Mom and Pop shop than a big chain. I've gone in with questions about all sorts of varied things and have always walked away with a solid answer and money left in my pocket. I don't feel like I'm ever being up sold or nickel and dimed. The staff is welcoming, the ladies call be "hun" a lot and they have a good selection for their size. I like this place and would come here any day of the week over the bigger home improvement stores.