I have to start off by saying I hate to give places a low rating, but I have been here several times and each time has been a diappointment. The only reason I didn't give only 1 star is because the place is new and clean. When the weather warms up, there will be a nice outdoor eating area as well.
This Panera is within walking distance from my house, so Hubs and I have tried it on 3 different occassions. Every single time, something is wrong or missing from our order. Every. Time. I ordered a bread bowl with chili and a baguette for dinner and both the bread bowl and baguette were missing! If you put any special instructions or modifications, don't expect them to happen. Another time, I got a bagel and cream cheese. the cream cheese ramikan was half empty and they charge you $1.30 for it! They did give me more when I asked for it free of charge, but that is just a rip off.
Everyone there is really nice, don't get me wrong. And I realize it's a newer establishment, but they have got to get it together in the kitchen.