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  • It all started w dropping my Iphone 6S and shattering the glass. I took it into the store at Norterra and the service was great. The gal was thorough, and kind. I thought this is awesome they will replace my glass for $130 and all would be well. About an hour later the repair was complete and it looked brand new. About 2 days later however things began to change.... all of a sudden the phone would not respond to touch, would ghost touch all over the screen and was just simply whacky. I brought it back in and again the service was great, they told me to change a setting do an update and see if that fixed it.... a Day later it was obvious that it didn't I again went back to the store this time with video in hand showing that screen not responding, etc.... this time around they said they would warranty the phone and replace the screen again... They were convinced it was a bad screen. Again, an hour later the repair was complete and all looked good until.... I walked out to the car, went to make a call and again was completely frozen. I walked back in the store but the phone would not repeat the problem and appeared to working correctly. This did not last long and over the next few days I simply dealt with it. I finally bit the bullet and went to Verizon and bought a new phone. When I went back to the store for a refund they wanted the glass back which would make the phone worthless.... I said no and after the manager called and basically told me that they are a retail shop and in order to issue a refund they need their product back. This is horrible. the fact is that my phone was working just great before I brought it in for repair. They opened up the phone in order to replace the glass and in my estimation at the same time created more problems. Be leary..... their is always a risk when someone opens up your phone, since they wont issue the refund I will be contacting my credit card company and charging back as again the SERVICE that they performed broke my phone and as a result I had to spend money out of pocket to purchase a new one when they were UNABLE to fix it.... I told the District manager I would be filing this complaint and she didn't seem to concerned.
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