So let me preface this by saying I have been here more than a dozen times and it's pretty much a hit a miss depending on the service and quality of food that you get. The prices are a bit steeper in relation to other Korean restaurants so it's definitely a downer when you get bad service and bad food.
On my most recent trip there in Saturday, we had unfortunately bad service and mediocre food. We were seated away in a room even though the entire dining area was pretty much empty and pretty much forgotten about. We were given an egg baked in a dish as a service, but were not given our banchan until after we were served our first dish.
The first dish to arrive was the kampoonggi and normally this dish is pretty good or at least I deemed as one of the best, but this day they set it down and it looked like it had been slopped together and no effort was put into presentation as most of the dish had shifted to one side of the plate. The dish was very disappointing and did not taste as good as I remembered it to be. It didn't taste like it had just been made and lacked the kick that it had.
We also ordered the bulgogi which was probably the only decent dish that we had that evening. It was tender and not too fatty. The last dish we had was the dolsotbibimbap. You can't really go wrong with that and so I would say it was good, but the portion in relation to other restaurants was quite small.
The service was terrible in general as they failed to come back to ask if we needed anything and we were all dying of thirst with our tiny cup of water. They seated the table next to us and told them they had to eat within 50 minutes as they only had time for that. Overall, the food was just so so and not worth the extra $$$ that we paid to eat at what I would deem a premium restaurant. Their customer service definitely needs to improve dramatically. Save your money unless you really want bbq meat.