My wife and I were excited to use build your own pool due to the many positive reviews. We bought the best premier plan. Unfortunately we didn't have a good experience. First, we were never contacted after we bought out plan and had to make many calls to get out pool plan. We never received the 3D pool plan as stated online for the premier package and never received the help we needed to build our pool. Thankfully we had a friend who built his own pool that walked us through the process. The biggest issue we had was that they had the wrong dimensions on our pool plan. This caused several issues as our pool was bigger than what the plan had. We had to have the contractors rebid after the excavation due to the difference. We would have built a smaller pool due to the increased price after the accurate dimensions were given but it was too late because the pool was already dug. This caused a huge issue when we had the inspector come because the permit information they submitted was incorrect. We had to pay additional money to revise the permit and had to go three different times to fix. Overall, this was a terrible experience and caused many more headaches than benefits. We would not recommend build your own pools.