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  • I will say this, the pillow top mattress is comfortable and the price was pretty good (at first), but the delivery and and followup are extremely poor. I'm very disappointed I bought my mattress here. I never bought myself a brand new bed in my entire life and did not have a good experience. This is my husband and I's first new bed together. I did not know when you purchase a pillow top mattress you have an option to get a low profile box spring. Otherwise, once you get it home you have to get a running start to get on the bed because it is too high! I have had this brand new bed less than a week and have spoken to Wendy who informed me there is nothing she will do to help me except charge me $120 for a new low profile box spring! Now I have to buy a new box spring (somewhere else of course) and try to hopefully sell the brand new one I have. I think Wendy just wanted to close the sale. She could have closed the sale with a happy customer if she gave me a low profile to start with. Also, about the delivery, they told me it would be between 12-7 and was closer to 8pm. This was being delivered to a new residence I was moving into so had to wait around all day then go home and finish packing. I paid for the mattress 2 weeks before it was delivered, but somehow managed to be the last on the delivery route. Seems a little unfair that I was inconvenienced so much when I purchased mine so far in advance. **Update** Wendy asked me to "correct" my review so I will add the edit to my original. My husband and I did end up going in to Leon's a week after this was published and was happy to see another gentleman working. He offered me the low profile box spring for $40 plus delivery $50. $90 is still more than I should have to pay, but I couldn't handle the problem anymore and wanted things settled. This was on a Sunday. He informed me it had to be ordered and he would call me in 3 or 4 days and set up a delivery time. I thanked him and left. By the following Saturday I hadn't heard anything so I called to check the status. I spoke to Wendy. (Yes, I called them). She said it'll be delivered the next day and since they discounted the box spring for me she would like me to change this review. Nobody told me it was discounted and I think it's poor taste to ask me to change my opinion. She also told me "we don't know what frame the customer has unless they tell us. We didn't know you needed a low profile." I think it this could have been avoided with just that one little question on asking a customer what type of box spring they prefer. If I could change the star rating to "0", I would.
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