Kelly provides excellent service by making sure her clients are completely satisfied. I got highlights from her. She called after about a week to make sure I was happy with the way everything turned out. I told her that I was hoping to have a few more highlights, she gladly scheduled another appt. to fix it free of charge. I was very happy with the final look! The only reason I'm not giving five stars is that there was a fee for blow-drying, which wasn't mentioned until I paid.