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  • Talked to Daniel on the phone. I told him I lived near an hour away, but while visiting my mother 3 months earlier, I fell in love with and bought a $400 pied ball python. It appeared to do well for 3 weeks, but then went off feed. Being an experienced keeper of over 15 year, I know that these thing happen and do not usually warrant worry. I was extremely distraught to find my new python dead less than 2 weeks off feed, something that should not happen. Another store said they could not refund due to the time frame but would offer a discount on a future snake. I mentioned all of this to Daniel, along with a rough budget I had. He told me to find the receipt, make sure his store was the original store and to come see him and he'd take care of me. I drove an hour to see him with receipt in hand only to find he was on lunch. I explained my situation to the MOD to which he stated there was nothing he could do, that if I talked to Daniel, Daniel would have to honor a deal. I waited an hour and a half in the store to finally talk to Daniel, who very quickly stated the best he could do was 25% off (which with a price increase, was almost the same as what I paid for the original). I told him this wasn't in the budget I stated, that I had $300 in my pocket to which he replied walking off that it was the best he'd offer. Gave petsmart over $1000 of business around Christmas but will not be a future customer with this issue.
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