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  • DO NOT USE THE MOBILE APP!!!! This place opened up a few months and had been busy. So I decided to use mobile app to save time. The opposite happened. Ordered at 8:35 pm some chicken nuggets and waffle fries. Got there at 9pm and used the check in app. Then then app said a team member is preparing your order. Then I waited. At 9:15 pm asked the cashier about it and said to just wait it was being made. Keep I mind their was no one in line when I got there. At 9:25 pm asked a different person. He said that the app is kind of glitchy, and to wait. Finally at 9:45 pm, after seeing multiple people wait in line order and get their food, which were larger orders and multiple bags...I was like what's up???? Then a manager came by, said they never received the order. So he rung my order up and told me to wait. Just before closing I left with my order...1 hour and 25 minutes after my original order. By the way, no one offered me a drink, or comped anything. Even though I didn't get upset, I was pretty patient in the hopes that Chik fi la would do the right thing. Unfortunately, it did not happen. I'm hoping this is not representative of the values this organization was built upon. The founder would be disappointed. Good food. Poor customer service. Horrible mobile app.
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